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abance's avatar
abance
Helpful | Level 6
3 months ago
Solved

I'm trying to link my desktop app, but I get an error there are too many devices connected.

I got a new laptop and I'm trying to link this device to my work email dropbox but it won't link even after unlinking them on my account. it keeps saying that device limit has been reached but I've l...
desktop
Error Messages
windows
  • abance's avatar
    abance
    3 months ago

    Hi Walter, apparently it was actually limited by the admin it is now all good I'm able to logged in Thank you for all the help

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for the additional information abance - much appreciated.

In this case, your team admin might have set a  limit for the devices you can link to your account and you'd need to check with them directly.

Let us know if you have any other questions in the meantime. 

abance's avatar
abance
Helpful | Level 6
3 months ago

but how come even if I unlinked one device it still showed that I used all limit for this account? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    I'm afraid I won't be able to tell without taking a look at your account's specifics abance - did you check with your team admin by any chance? 

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