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drp242's avatar
drp242
New member | Level 2
6 months ago
Solved

I'm using the new macOS on beta, and the Dropbox app keeps crashing, and asks to restart.

Just installed new macOS 26 beta 1 and dropbox keeps crashing. It asks to restart but then crashes again.
desktop
Error Messages
Mac
  • Dell_Dropbox's avatar
    Dell_Dropbox
    6 months ago

    Hey everyone, thanks for your patience while we got this sorted! The issue should be resolved now--just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to reach out!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi drp242, thanks for bringing this to our attention.

As you're running a beta version of Mac OS, it's not currently a fully tested or supported environment for the Dropbox desktop application. You can see a list of our system requirements here.

While we support a variety of operating systems, we are unable to support these versions until they are officially classified as stable. 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress.

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