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drp242's avatar
drp242
New member | Level 2
6 months ago
Solved

I'm using the new macOS on beta, and the Dropbox app keeps crashing, and asks to restart.

Just installed new macOS 26 beta 1 and dropbox keeps crashing. It asks to restart but then crashes again.
desktop
Error Messages
Mac
  • Dell_Dropbox's avatar
    Dell_Dropbox
    6 months ago

    Hey everyone, thanks for your patience while we got this sorted! The issue should be resolved now--just make sure you've installed the latest Dropbox beta (version 227.3.4638) to regain access to Dropbox. If you're still seeing any issues, feel free to reach out!

drp242's avatar
drp242
New member | Level 2
6 months ago

Are you sure? Did you remove the other version properly?

rm -rf ~/Dropbox
rm -rf ~/.dropbox
rm -rf ~/Library/Application\ Support/Dropbox
rm -rf ~/Library/DropboxHelperTools
rm -rf /Library/DropboxHelperTools

Gothier's avatar
Gothier
New member | Level 2
6 months ago

First time, I didn't clean up but I tried again and removed all the folders and also checked if they where really deleted. Then I started the beta setup and I had to do the initial setup of dropbox again. After that, I got the same result. Dropbox starts, I see the light icon in the menu bar and as soon as it get's online (icon get's solid) it crashes for me.

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Gothier​ Thanks for hopping in and bringing this to our attention. The team is aware and will be taking a look into any issues surrounding the new macOS release. Nothing to report at this moment but we're on it!

  • indianets's avatar
    indianets
    New member | Level 2
    6 months ago

    This is the exact behavior I am seeing with the version marked as solution. 

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