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Forum Discussion
iMac desktop, download folder locked after deleting account from business Dropbox
I downloaded the Dropbox app and used it on my iMac (OS Big Sur 11.76) when I was part of using members of Dropbox business.
But, After leaving the sharing Dropbox business, my desktop folder has been locked as below.
Macintosh HD -> user -> home(my account)
the desktop and download folder is locked and if i click it, then the message "The original operation can't be completed because the original item for "Desktop/Documents" can't be found" appears.
So, I can not access to my desktop and download, I asked for it to Apple, then they said it could be the problem with Dropbox sync system after deleting my account.
Please let me know how to solve it.
- Megan
Dropbox Staff
Hi Ji Yeon, happy Monday!
You mentioned that your Dropbox folder has been locked, after you left a Business team. Were you a member of the team, or an admin?
Can you give me some additional info in regards to the message you get when trying to access your Dropbox folder locally, since I can't read the screenshot you attached?
If you try to access your account online, are you able to do so?
Let me know more, and we'll take it from there!
