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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
4 years ago
Solved

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
desktop
Error Messages
Setting up the apps
windows
  • Emmet's avatar
    Emmet
    4 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

kanyekim's avatar
kanyekim
New member | Level 2
4 years ago
  • As you can see, I am subscribed to Dropbox's basic plan, and the devices section shows that I have both my old phone (which I have now removed), as well as my current device. The computer that I have connected to the internet previously was connected as well. However, that is not the case any longer.
  • Which browser is used cleared all history and cache or unstalled the current browser and installed again restart computer then used dropbox and enjoyed! 
  • if not working again then used another browser to start the dropbox and enjoyed.
  •  
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi JenTo, sorry to be jumping in here, but are you still having issues with this?

If you do, I can send you an email to look further into this matter internally. 
  • JenTo's avatar
    JenTo
    Helpful | Level 7
    4 years ago

    Thank you for jumping in, Walter. Yes, I still need help reinstalling Dropbox desktop on my Win10Pro PC.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago
      No worries JenTo - I just sent you an email, so we can have a closer look into this issue.

      At your convenience, please have a look at your inbox and we'll take it from there.
      • JenTo's avatar
        JenTo
        Helpful | Level 7
        4 years ago

        I sent you an email follow up to your last reply, but it looks like that ticket was closed and no further reply can be made. Here is what I wrote: 

        Thanks for your patience.
         
        Neither "Dropbox" nor "DropboxUpdate" appear in the registry folders you indicated:
         
        HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\
        HKEY_LOCAL_MACHINE\SOFTWARE\
         
        We removed the various folders from Windows as instructed, then restarted my computer.
         
        We then downloaded the full offline installer and installation ended in the same error as I originally reported.
         
        I do not know what to do at this point.
         
        ===
         

        Walter

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