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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
4 years ago
Solved

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
desktop
Error Messages
Setting up the apps
windows
  • Emmet's avatar
    Emmet
    4 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

JenTo's avatar
JenTo
Helpful | Level 7
4 years ago

Thank you for jumping in, Walter. Yes, I still need help reinstalling Dropbox desktop on my Win10Pro PC.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
No worries JenTo - I just sent you an email, so we can have a closer look into this issue.

At your convenience, please have a look at your inbox and we'll take it from there.
  • JenTo's avatar
    JenTo
    Helpful | Level 7
    4 years ago

    I sent you an email follow up to your last reply, but it looks like that ticket was closed and no further reply can be made. Here is what I wrote: 

    Thanks for your patience.
     
    Neither "Dropbox" nor "DropboxUpdate" appear in the registry folders you indicated:
     
    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\
    HKEY_LOCAL_MACHINE\SOFTWARE\
     
    We removed the various folders from Windows as instructed, then restarted my computer.
     
    We then downloaded the full offline installer and installation ended in the same error as I originally reported.
     
    I do not know what to do at this point.
     
    ===
     

    Walter

    • JenTo's avatar
      JenTo
      Helpful | Level 7
      4 years ago

      As a final note, I would just like to add that we have followed the advanced reinstall instructions a number of times, each time removing the related folders and cleaning up the registry and each time the reinstall ends in this same error message. We have tried installing while my computer anti-virus and anti-malware programs were disabled; we have tried while logged in to Dropbox and while not logged in; we have tried after disabling and uninstalling the OneDrive app (which I do not use), all without success.

       

      I've been through a number of other forum posts that contain this error and none of them apparently have been resolved successfully, or at least not publicly. If anyone has had this issue and knows what 3rd party apps or hardware conflict prevents Dropbox from installing or has found a solution, I and other users would be truly grateful if you'd share. TIA

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi JenTo, hope you’re doing well!

        I went through your last posts, and l understand that your previous ticket was automatically closed after some time. 

        In this case, would you like me to open a new one for you perhaps, and have a look into this? 

        Let me know.

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