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Forum Discussion

The TechJedi's avatar
The TechJedi
Helpful | Level 5
4 years ago
Solved

Installation Failed Error Code 1073741795

I keep getting the same error over and over again. I have tried every suggested resolution and nothing has worked. Anyone?    
desktop
Error Messages
Setting up the apps
windows
  • Emmet's avatar
    Emmet
    4 years ago

    Our engineers have put out a new Beta Build: 150.3.4929, which fixes the 'Installation failure: Error code 1073741795'. You can find details about the fix, and how to install it, here. 

JenTo's avatar
JenTo
Helpful | Level 7
4 years ago

As the original poster who started this thread on February 8th, I can share that this is not yet resolved and I'm currently being assisted by email. My desktop PC has an Intel i5-6500 processor and I'd been using the Dropbox desktop app without issue for at least 7 years if not longer, but was informed by app system tray notification that I had 21 days to update the app. That's when all this began.

 

I also looked through the other forum threads including one from another paid user account. As a paid user, I think you have access to direct support and can open a ticket. Good luck. I'm sure you'll get the help you need.

MRBUSBY's avatar
MRBUSBY
Helpful | Level 7
4 years ago

Hi JenTo ,

 

Please accept my apologies if I "highjacked" your original thread.  That was not my intent.🤗

My current (soon to be returned) new computer has a ARM processor, and that appears to be part of the issue, although your issue is important to me.  I will be purchasing a different computer, with an i7 processor and do not want to encounter this issue without a resolution.  

My previous computer was running Win7 (I know, I love legacy software), but the HD crashed in mid February. 😫😭 I was never notified by Dropbox of the need for an "update" and did not have issues using the Desktop version on my Dell Lattitude with the i7 processor.

 

Hopefully when there is resolution for this error, it will posted here for all to see.  

 

  • JenTo's avatar
    JenTo
    Helpful | Level 7
    4 years ago

    ​Hey MRBUSBY no worries.  There are a number of users running into this error and hopefully whatever information we've provided Dropbox by email will help solve this issue.  I still suggest that you contact support directly if it's a part of your paid subscription. 

  • MRBUSBY's avatar
    MRBUSBY
    Helpful | Level 7
    4 years ago

    JenTo 

    Nancy Walter 

    Yes, noted with thanks.

     

    I did contact Support.  Unfortunately, their response in the chat was to " ensure that SP1 for Win7 was downloaded " and that they could not help further with 3rd party apps or operating systems.  The Galaxy Book running Win11 ( a replacement for my Win7 computer which failed) has an ARM processor which does not work with Dropbox Desktop.

     

    Walter helped in this forum by identifying the ARM processor.

     

    I was hoping to see a resolution before I purchase a new computer with an i7 processor and running Win10 Pro or Win 11 Pro.

     

    Unfortunately, Support won't help if there isn't a computer actively having a problem.  

     

    I will continue to watch for additional posts/updates and hopefully a resolution here.  

     

     

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