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Hillsgolfer's avatar
Hillsgolfer
Explorer | Level 3
3 years ago
Solved

Installing Dropbox on new Microsoft Surface Pro is failing

I’m trying to install Dropbox and it stops in all different fazes of the download. Pushing Retry over and over.
desktop
Install
Setting up the apps
  • Walter's avatar
    Walter
    3 years ago

    Hey JuanaM, sorry to hear you're having issues with this.


    May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

14 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Hillsgolfer, thanks for bringing this to our attention.

     

    Are you trying to install the Dropbox client directly from our website or the S mode version of Dropbox?

     

    And is it failing during the downloading process or the installation process?

     

    Are you getting any error messages?

     

    Keep me posted.

  • Hillsgolfer's avatar
    Hillsgolfer
    Explorer | Level 3
    3 years ago
    I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.
  • Hillsgolfer's avatar
    Hillsgolfer
    Explorer | Level 3
    3 years ago

    Hannah I’m trying to download from the Microsoft store. It gets all the way to 18 out of 19MB and stops and says. There has been an error. Retry.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update here.

     

    Have you restarted the device at all, to see if that helps?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Hillsgolfer, what is the OS that the device uses? 

     

    If you try this link, are you able to download the stable version of our app?

  • Hillsgolfer's avatar
    Hillsgolfer
    Explorer | Level 3
    3 years ago
    12th Gen Intel
    64bit operating system x64 based processor
    Windows 11 Home
    I’ll try the link you sent.
  • Hillsgolfer's avatar
    Hillsgolfer
    Explorer | Level 3
    3 years ago

    Megan Hannah So far so good. I used the link Megan sent to download from the website. So far it looks as if everything is working. I'll know more once I start inputting data into my ARM system from GDM. Thank you. I will let you know and accept solution soon. 

  • JuanaM's avatar
    JuanaM
    Explorer | Level 3
    3 years ago

    I am having the same issue with my new Surface Pro x, can I get that link that will make it work. I subscribed to dropbox specifically because I was getting this new computer.

    Many thanks to anyone who can help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey JuanaM, sorry to hear you're having issues with this.


    May I ask if you're trying to install the Dropbox for S mode on Windows or the regular desktop app? 

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