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sinbin's avatar
sinbin
New member | Level 2
6 days ago

Internet goes out cold the moment Dropbox app has activity

Application Affected Dropbox App for Windows 10 / local folder Device Windows 10 DESKTOP Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 243.4.695...
desktop
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 days ago

Thanks for the update here, sinbin, this is definitely strange behavior.

Have you tried uninstalling the app, restarting your PC and then reinstalling it?

sinbin's avatar
sinbin
New member | Level 2
6 days ago

I will try to do so tomorrow because it will take a bit to sync (Dropbox hosts huge file archives for us) and it's shortly before bed time. I will get back to you about the results.

But I wanted to ask if this could be because we have folders that host archives up to 4000 files? That's the only thing that has changed recently; having a lot of files at once. Nothing big, because at worst it's a PSD that's roughly ~4mb. It just it feels like Dropbox does something that immediately jams my network to death.

I am not accessing the large file archive at once also. Usually just accessing the empty root folder of Dropbox' local folder is enough to kill the connection immediately.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 days ago

    I'm not sure yet, to be honest, sinbin.

    However, if the steps I gave you don't help, we'll take a deeper look to see what we can find.

    Let me know when you're ready!

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