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Forum Discussion

anonymous's avatar
anonymous
7 years ago
Solved

iPhone app not opening any file type

The Dropbox app on my iPhone X iOS 12.1.2 wont open any file type. All files sync fine from desktop and show up on the mobile app with a thumbnail image preview, but when tapped to open the loading gr...
desktop
Mobile
Setting up the apps
  • benjavalero's avatar
    benjavalero
    7 years ago
    Upgrading to iOS 12.1.3 seems to fix the issue!
Ssommet's avatar
Ssommet
Helpful | Level 5
7 years ago
I am also having this issue. PDF and Excel files won’t open within the app and won’t open on other platforms like Excel for iPad or a PDF reader. Basically, I can’t access my files. Please help.
gianmarizzi's avatar
gianmarizzi
Explorer | Level 4
7 years ago

I had support from Dropbox and told me to reset the network settings. It worked!

Go to Settings -> General -> Reset -> Reset Network Settings.

After that you'll need to re-enter the wifi password.

 

  • Ssommet's avatar
    Ssommet
    Helpful | Level 5
    7 years ago
    I appreciate that. Resting network settings didn’t seem to work. File preview still stuck on trying to render and exporting gets stuck also. Thanks though.

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