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Forum Discussion

RichardHawke's avatar
RichardHawke
Explorer | Level 3
2 years ago

Issue installing Dropbox Passwords on Mac - I don't receive the confirmation on my iPhone to log in.

Hello,   I have just installed the dropbox application on my Mac. After signing in the program asks for a confirmation from my iPhone, however I don't get anything on my phone....   After c...
Dropbox Passwords
iOS
Mac
Setting up the apps
RichardHawke's avatar
RichardHawke
Explorer | Level 3
2 years ago

When I click on the dropbox password logo in safari I get this screen:

 

So I also get the feeling that the validation process has not gone through correctly.

Thanks for your feed back.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey RichardHawke, thanks for the nudge here.

 

Have you tried uninstalling and reinstalling the Passwords app, to see if that helps?

 

Also, it might be far fetched, but have you tried a re-start on your device? 

  • RichardHawke's avatar
    RichardHawke
    Explorer | Level 3
    2 years ago

    I've been able to finally fix it up. Thanks for all of the help!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      We're glad to hear it's sorted now RichardHawke 

       

      Could you maybe share the steps you took to rectify this issue on your end? 

      • Lilipom's avatar
        Lilipom
        New member | Level 2
        2 years ago

        Hi Richard and Dropbox staff,

        Yes I would also appreciate to know the steps you tool to rectify this issue please! (And I'm also French đŸ˜Š.)

        I have a sync issue between my Chrome browser extension and my iPhone app.

        I logged out from the iPhone app, and when I log back in it sends an notification on my PC, which I approuve, and then nothing...

        And if a use another option (using the recovery terms), only old passwords saved on 2023 appear on my iPhone, and there's no syncing between my 2 devices.

        Thanks for your help. 

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