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Forum Discussion

RichardHawke's avatar
RichardHawke
Explorer | Level 3
2 years ago

Issue installing Dropbox Passwords on Mac - I don't receive the confirmation on my iPhone to log in.

Hello,   I have just installed the dropbox application on my Mac. After signing in the program asks for a confirmation from my iPhone, however I don't get anything on my phone....   After c...
Dropbox Passwords
iOS
Mac
Setting up the apps
Lilipom's avatar
Lilipom
New member | Level 2
2 years ago

Hi Richard and Dropbox staff,

Yes I would also appreciate to know the steps you tool to rectify this issue please! (And I'm also French 😊.)

I have a sync issue between my Chrome browser extension and my iPhone app.

I logged out from the iPhone app, and when I log back in it sends an notification on my PC, which I approuve, and then nothing...

And if a use another option (using the recovery terms), only old passwords saved on 2023 appear on my iPhone, and there's no syncing between my 2 devices.

Thanks for your help. 

RichardHawke's avatar
RichardHawke
Explorer | Level 3
2 years ago

Hi Lilipom,

I just used the 'other options', as this was my initial setup (I had never used dropbox passwords before). 

But it was syncing on some devices, but not sending the message on others... It wasn't very logical at all... 🙈

 

Sorry of being unable to help...

  • Lilipom's avatar
    Lilipom
    New member | Level 2
    2 years ago

    Hi Richard,

    Thanks for the reply, I'll wait another reply from the Dropbox staff.

    Finger crossed 😉

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Lilipom! Sorry to hear you’re having the same issue. 

     

    Have you tried reinstalling the Passwords app on your mobile device? Does that seem to help at all?

  • Lilipom's avatar
    Lilipom
    New member | Level 2
    2 years ago

    Yes I did, but it didn't work. 

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