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Issues with Dropbox File Provider on the Mac
I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover, as member of a large ongoing discussion with a number of other p...
Hi Everybody,
I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.
Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.
Thanks,
Ben
Thank you for replying.
In answer to your questions:
1 Thank you, I had previously read this discussion. I again appreciate this is a technological limitation placed upon you by Apple but I would argue that you shouldn't even roll out a system if its not fit for purpose/functional.
To be more specific. I have now retrograded our Mac mini server back to the older system using the external dive. However our other machines are on Ventura and we dont as far as Im aware, have the ability to retrograde dropbox on these machines. The problem is that packages and certain files that are saved on file provider, do not appear on the Mac mini. Logic Pro files
2 OS version on this machine Im on is 13.5.1 the files are audio files from logic projects. These are saved in folders (rather than logic packages) but we're also experiencing the same exact issues on my staff members Mac Studio M1 running Monterey 12.6.8
I'll give you an example. We have a dropbox project folder which is set as a folder to "make available offline" within that folder are many logic project folders (not too many, 10-15). The logic project files themselves almost never sync (I've seen this listed by dropbox as an issue) but additionally the .wav files themselves are often not uploading or downloading. Out of say 50 files, there will be half that haven't downloaded. Or I'll come back to a project the next day and lots have become online only.
I have nearly a TB of free space so it shouldn't be doing it to save space
I often can't move these folder out of the dropbox folder even if they are downloaded because the file provider thinks files are still downloading and the move folder progress dialogue just hangs indefinitely
I did have a ticket number 2254660 - although this was more a conversation about how to retrograde a machine from the new AFP. which your colleague was very helpful with.
As for the deletions, yes they are logged, I have one logic folder project that I came to work on today which was deleted. I know I have not deleted this and can see it was deleted in the middle of the night. So there's obviously an issue with the sync getting confused somewhere
I dont have any antivirus or 3rd party software that I expect could cause these kind of issues
Thanks
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi palebluedot1, sorry to jump in here!
Unfortunately, syncing Final Cut Pro or Logic Pro libraries on cloud-storage services (including Dropbox) is no longer supported on macOS 12.5 or later.
As for the .wav files, are they in the same folder as your logic files, or outside in a different path? Can you clarify the app's syncing status, and version?
In regards to the deletions, have you managed to restore them using your Events page at all? If you need to see more info as to how they happened, I'd also suggest you reach out to our Support team, to see if they have further info on the device that caused them.
Not entirely true. I'm on 14.3.1 and I can sync logic files without issue.
Hi Megan
Logic has just updated to Logic Pro 11 and I wanted to find out if there has been any change in regards to syncing .logicx (Logic Pro Files) to Dropbox on Mac OS File Provider?
We have looked at other cloud storage providers on the Mac OS File Provider framework like Box and Tresorit and they are both able to sync .logicx files with no issues. This would then mean it is a Dropbox issue not an Apple issue.
If you have any update that would be greatly appreciated.
Thanks
Will
BenDBXCommunity Manager
Hi Everybody,
I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.
Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.
Thanks,
Ben
Hi Ben,
Thank you for responding. Unfortunately as I have mentioned on the other forums this does not seem to be an Apple file provider issue.
We have tested other platforms which are running on Apple's file provider system such as Tresorit, Google Drive and Box and the syncing of logic pro files is completely fine.
Furthermore the link provided on your help centre article that pertains to logic pro files not syncing is actually nothing to do with file provider, dropbox or logic. The link you have provided pertains to iCloud drive and is a vague forum post.
In addition to the above, I believe Apple announced file provider in 2021 which would be 2 years after this post you have linked to your help centre was released (the forum was posted in 2019).
All this to say the evidence strongly suggests that Dropbox is the issue here not Apple as other cloud storage providers are able to sync logic pro files with no issue whatsoever.
Businesses like ourselves who have used Dropbox for years need this issue to be fixed and it really seems like it is possible given the above. Please consider all of this information and try to find a fix as soon as possible.
Thanks
Will
