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palebluedot1's avatar
palebluedot1
New member | Level 2
3 years ago
Solved

Issues with Dropbox File Provider on the Mac

I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover,  as member of a large ongoing discussion with a number of other p...
desktop
Dropbox Pro
Mac
Setting up the apps
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.

     

    Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.

     

    Thanks,

    Ben

grahamarcher's avatar
grahamarcher
Explorer | Level 3
2 years ago

We were able to sync Logic Pro X session files (.logicx) absolutely fine before the Dropbox File Provider Update and since the update it's not possible to do so within a Dropbox Team. Please can Dropbox fix this so we are able to sync Logic files again, we need this urgently and are having to use other Cloud Providers because of the issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for reaching out to our Community, grahamarcher.

     

    We really appreciate your feedback on this and I've made sure to pass your comments along to our team.

     

    If you need anything else, please let us know.

    • grahamarcher's avatar
      grahamarcher
      Explorer | Level 3
      2 years ago

      Please can advise as to whether this is going to be fixed in the near term? We will be forced to move provider if this is the way it's going to stay.

       

      Thanks,

       

       

      Graham

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey grahamarcher, at the moment we don't have an ETA or know if this is going to change in the near future. 

         

        But we'll make sure to update the thread if and when this happens. 

         

        If you need anything else, give us a shout! 

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