Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

palebluedot1's avatar
palebluedot1
New member | Level 2
3 years ago
Solved

Issues with Dropbox File Provider on the Mac

I am writing this both on behalf of myself (personal pro account), but also a company I am director (business account). But moreover,  as member of a large ongoing discussion with a number of other p...
desktop
Dropbox Pro
Mac
Setting up the apps
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    I can confirm that logic pro files are blocked from being used while File Provider is in sync provide. You can read more in this Help Center article about expected changes and incompatibilities with File Provider.

     

    Our team is aware of incompatibility between File Provider and certain filetypes' ability to sync. If this changes in future updates to File Provider, we will be sure to let you know.

     

    Thanks,

    Ben

Tripwires's avatar
Tripwires
Explorer | Level 3
2 years ago
Since the announcement Logic Pro files won’t be supported anymore on the new update I’m TERRIFIED I will loose these files / the ability to open and use them.

Can anyone shed any more light?

Logic Pro files is the only reason I have Dropbox! I have nearly an entire album of work backed up to Dropbox!

Thanks so much
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Tripwires, thanks for reaching out to us and for your feedback on this.

 

Indeed, syncing Logic Pro library files on cloud-storage services (including Dropbox) is no longer supported on macOS 12.5 or later.
 

Your files of course won't be lost, but you might need to consult with Apple for more info on how to continue using them.

  • Tripwires's avatar
    Tripwires
    Explorer | Level 3
    2 years ago
    I’m really not impressed that there wasn’t an email at least from DropBox about this.

    Will the files work if I first compress them then copy and paste them into the DropBox folder? So the ‘live’ files are kept elsewhere, and I make compressed copies in the DropBox folder as a backup? Will this work?

    If not I will have to cancel my DropBox subscription.

    Thanks for your help.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Tripwires, as this is related to the Logic Pro app, we wouldn't be able to comment on how that app works. We'll leave this post open for other users to contribute their findings.

      • Benjamin Gordon's avatar
        Benjamin Gordon
        Helpful | Level 7
        2 years ago

        I am SHOCKED that you can no longer sync logic pro files.

        I use dropbox, not iCloud Drive specifically because it doesnt delete my files.

        iCloud Drive is beyond useless and have seen that I'm not the only one who has lost so many files randomly over the years. I've lost music ive made so many times that it upsets me beyond belief.

        Is Dropbox now basically iCloud Drive with this new macOS file provider business and can dropbox guarantee that we wont lose any files?

        I havent had ANY issues with lost files since using Dropbox and I'm now TERRIFIED that this is going to happen, as i can see other people are saying.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!