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LDrop's avatar
LDrop
Explorer | Level 4
4 years ago
Solved

Loading Dropbox in Windows 11

Recently purchased new Dell desktop with Windows 11 Home (NOT in S mode). Have been using Dropbox for years with windows 10. Trying to setup Dropbox in Windows 11. I go to the Dropbox website and cli...
desktop
Setting up the apps
windows
  • Hannah's avatar
    Hannah
    4 years ago

    Hey LDrop, thanks for posting to our Community today.

     

    Can you clarify why you aren't able to install the Dropbox desktop app on your computer? Are you getting some kind of error message?

     

    If you click on this link, do you perhaps get a pop-up that suggests you install the S mode version instead?

     

    If so, there should be an option to skip this and continue to our website to install the desktop client.

     

    Can you try and let me know what you find?

     

    Thanks!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Csansom001, does that mean you're trying to install the Dropbox app on a virtual machine?

 

And can you let me know exactly what kind of error message you got?

 

A screenshot of the error would be really helpful.

 

Thanks!

Csansom001's avatar
Csansom001
Helpful | Level 6
3 years ago

Hi Hannah , I guess it does mean I am trying to install on a virtual machine. Also, my Windows is not in S Mode just to clarify.

 

See the attached screenshots below!

 

Error message that pops up first:

 

 

Error Message that pops up second:

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Csansom001, most likely you have a recent Mac running on the M1 Silicon chip, which is ARM-based. 

     

    Currently, the Dropbox desktop application for Windows cannot run on an ARM chip, and only the S Mode version of the app can be installed.

     

    If you have any further queries, feel free to message back.

    • Csansom001's avatar
      Csansom001
      Helpful | Level 6
      3 years ago
      Hey , thanks for the response - I do have a new Mac with the M1 chip so that is the case.

      Does Dropbox have any plans to release a version that will work with the M1 chip as the S mode is lacking in capabilities?

      Thanks
      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        We don't have any information on future developments to the Dropbox desktop application, however, we do appreciate your feedback on this matter as noted in the other thread you replied to.

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