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LDrop's avatar
LDrop
Explorer | Level 4
4 years ago
Solved

Loading Dropbox in Windows 11

Recently purchased new Dell desktop with Windows 11 Home (NOT in S mode). Have been using Dropbox for years with windows 10. Trying to setup Dropbox in Windows 11. I go to the Dropbox website and cli...
desktop
Setting up the apps
windows
  • Hannah's avatar
    Hannah
    4 years ago

    Hey LDrop, thanks for posting to our Community today.

     

    Can you clarify why you aren't able to install the Dropbox desktop app on your computer? Are you getting some kind of error message?

     

    If you click on this link, do you perhaps get a pop-up that suggests you install the S mode version instead?

     

    If so, there should be an option to skip this and continue to our website to install the desktop client.

     

    Can you try and let me know what you find?

     

    Thanks!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Csansom001, most likely you have a recent Mac running on the M1 Silicon chip, which is ARM-based. 

 

Currently, the Dropbox desktop application for Windows cannot run on an ARM chip, and only the S Mode version of the app can be installed.

 

If you have any further queries, feel free to message back.

Csansom001's avatar
Csansom001
Helpful | Level 6
3 years ago
Hey , thanks for the response - I do have a new Mac with the M1 chip so that is the case.

Does Dropbox have any plans to release a version that will work with the M1 chip as the S mode is lacking in capabilities?

Thanks
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    We don't have any information on future developments to the Dropbox desktop application, however, we do appreciate your feedback on this matter as noted in the other thread you replied to.

  • Philwuese's avatar
    Philwuese
    New member | Level 2
    3 years ago

    Hi there! Sorry to hear that you're having issues installing the regular Dropbox app on your new Windows 11 computer. You could try using the Windows "Add or Remove Programs" feature to uninstall any remaining bits of the Dropbox in S mode app, and then try downloading and installing the regular Dropbox app again from the Dropbox website. If there're any issues with the windows office, use an activator for windows office 11 to reinstall it. I hope it helps!

  • emman12's avatar
    emman12
    Explorer | Level 3
    3 years ago

    Hi, I am getting the install error 1073741795

    I have tried both offline intallers 150.xxxxxxx and 178.xxxxxx

    I get the same error

     

    I am using this operating system:

    Edition Windows 11 Enterprise
    Version 21H2
    Installed on ‎04/‎07/‎2023
    OS build 22000.2057
    Serial number 047343795253
    Experience Windows Feature Experience Pack 1000.22001.1000.0


     

    Thanks

     

    Emmanuel

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey emman12, sorry to see you're having this issue.

     

    Can you take a look at this thread, to see if you can find any helpful info?

  • emman12's avatar
    emman12
    Explorer | Level 3
    3 years ago

    Hi Hannah

     

    I'm still getting the same issues I have updated my windows 11 to the 2023 build and Im still getting the message that it is not compatible with my version of windows 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi emman12, have you tried downloading the app using this link, by any chance? 

     

    Can you send us a screenshot of the error you get too? 

  • emman12's avatar
    emman12
    Explorer | Level 3
    3 years ago

    Hi Megan,

     

    I have tried the link and it still giving be the same errors

     

    here is my windows build:

     

    Edition Windows 11 Enterprise
    Version 22H2
    Installed on ‎09/‎09/‎2023
    OS build 22621.2283
    Experience Windows Feature Experience Pack 1000.22662.1000.0

     

    Please see screen shot below:

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey emman12, does your computer have an ARM processor?

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