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steve12955's avatar
steve12955
Explorer | Level 3
8 years ago

Location is not available... the file or directory is corrupted and unreadable

I occasionally use an old Toshiba laptop with Windows 10.  I tried to access some Word and PDF files in Dropbox from the C: drive and got the error message: "Dropbox is not accessible.  The file or d...
desktop
Error Messages
File access
Setting up the apps
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 years ago
You disabled Norton for the reinstall, but have you temporarily disabled it and tested to see if the problem continues while it's disabled?
steve12955's avatar
steve12955
Explorer | Level 3
8 years ago

Hi Rich, yes I tested it while both Norton Smart Firewall and Norton Auto-Protect were disabled.  I continue to get the error message.  Again, the files are accessible from my phone and desktop, both of which have the Norton Suite installed.  It's only the laptop that's problematic.  It doesn't recognize the path: C:\Users\Laptop\Dropbox.  Word and Excel docs, PDFs and photos are all affected.

 

When I run chkdsk it tells me that the drive is in use and has to run at startup.  I restart it but don't believe chkdsk runs since I read that it's supposed to take a while to scan the drive - it starts up normally.  I also read that repeatedly hitting F8 at startup no longer works with Windows 10 to start it in Safe Mode so that a scan can be done.  

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks for your prompt update here steve12955!
     
    I understand that you'd need some further assistance, therefore I'd advise getting back to my colleague on your open ticket, as they have direct access to your account specifics via our official support channel. I can see that they’re currently awaiting your next message after your discussion there.
     
    Please include all relevant details on this email chain (eg. as this is specific to your device’s setup, any visuals you could include on that correspondence would help expedite matters) & rest assured that my coworkers will do their best to help you over. 
     
    I hope this gets resolved soon for you & I’m always here if you have more questions or you’d like to share your thoughts! 
    • steve12955's avatar
      steve12955
      Explorer | Level 3
      8 years ago

      Thanks again for your assistance but the problem persists.  I'd like to keep this chat open and will follow up with Ken to keep the case open.  Thanks.

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Sure, that’s why I‘m here steve12955, let me follow-up in a little bit more info below! 
         
        You may keep in mind that open requests may close automatically on our system after a certain period of inactivity, therefore if you’d like to keep your correspondence with my colleague open, all you need to do is reply back to his email asking him for more time, so as to gather more info. 
         
        Don’t worry if your ticket closes though, as our system lets us track down previous requests, so any troubleshooting done will not be lost. 
         
        I hope that this brings a bit more clarity & please do let me know here if you still need assistance in any way. Happy Friday! 

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