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steve12955's avatar
steve12955
Explorer | Level 3
8 years ago

Location is not available... the file or directory is corrupted and unreadable

I occasionally use an old Toshiba laptop with Windows 10.  I tried to access some Word and PDF files in Dropbox from the C: drive and got the error message: "Dropbox is not accessible.  The file or d...
desktop
Error Messages
File access
Setting up the apps
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Thanks for your prompt update here steve12955!
 
I understand that you'd need some further assistance, therefore I'd advise getting back to my colleague on your open ticket, as they have direct access to your account specifics via our official support channel. I can see that they’re currently awaiting your next message after your discussion there.
 
Please include all relevant details on this email chain (eg. as this is specific to your device’s setup, any visuals you could include on that correspondence would help expedite matters) & rest assured that my coworkers will do their best to help you over. 
 
I hope this gets resolved soon for you & I’m always here if you have more questions or you’d like to share your thoughts! 
steve12955's avatar
steve12955
Explorer | Level 3
8 years ago

Thanks again for your assistance but the problem persists.  I'd like to keep this chat open and will follow up with Ken to keep the case open.  Thanks.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Sure, that’s why I‘m here steve12955, let me follow-up in a little bit more info below! 
     
    You may keep in mind that open requests may close automatically on our system after a certain period of inactivity, therefore if you’d like to keep your correspondence with my colleague open, all you need to do is reply back to his email asking him for more time, so as to gather more info. 
     
    Don’t worry if your ticket closes though, as our system lets us track down previous requests, so any troubleshooting done will not be lost. 
     
    I hope that this brings a bit more clarity & please do let me know here if you still need assistance in any way. Happy Friday! 
    • steve12955's avatar
      steve12955
      Explorer | Level 3
      8 years ago

      Hi - I'm still having the issue.  I've tried a number of ways to use CHKDSK to check my C: drive (CHKDSK c:).  While running CHKDSK I get a message saying: "Attribute record (A0, $I30) from file record segment 552 is corrupt." 

       

      Then it shows "1369344 file records processed."  

       

      Then on the next line: "Errors found.  CHKDSK cannot continue in read-only mode."

       

      I've also tried running CHKDSK with /f and /r to repair the error - but they don't work. 

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Thanks for looping back to me here steve12955, let’s investigate the possible cause of the error you’re getting in a bit more depth & we’ll take it from there! 
         
        I was able to run a search on my end for some tips on this error message, let’s recap you previous points & we’ll take it from there. 
         
        For starters, as you’ve mentioned that you’re trying to access you files from your C:\ drive, can you also clarify whether you had moved Dropbox on a removable drive previously? Had you installed Dropbox its default location on your Toshiba device? 
         
        If the Dropbox folder resided in a different location on your device, can you let me know whether the drive was formatted to a supported filesystem (ex. NTFS, HFS, ext4, APFS, which support extended attributes)? Any detail you could send me in regards to your previous setup (in relation to Dropbox) would be very helpful, so as to narrow down the possible causes. 
         
        Thanks for all your time & efforts & I’ll be awaiting your next update on this discussion here. Happy Friday Steve! 

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