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Forum Discussion

HKelley's avatar
HKelley
Helpful | Level 6
4 years ago
Solved

Log-in Page is Essentially Blank

After installing Dropbox on a new laptop with Windows 11, I cannot access the log-in page...links such as dropbox.com/home, dropbox.com/support, etc. only produce the upper left logo and cookies noti...
desktop
Web
windows
  • HKelley's avatar
    HKelley
    4 years ago

    Thanks to everyone who participated in getting my technical issue resolved. The response from the Community was excellent and helpful.

     

    The issue has been resolved; the mystery remains.

     

    After a frustrating weekend (which included a hurricane here in Florida) I took the plunge and used Windows 11 Cloud Restore. Whatever setting may have been incorrectly set or whatever file may have been corrected, the computer immediately connected with my Dropbox accounts and I was back in business.

     

    I believe, as do contributors to this support group, the problem resided in this machine.  

     

    Regardless...Mission Accomplished!

HKelley's avatar
HKelley
Helpful | Level 6
4 years ago
Yes, I flushed the cache on two browsers...Edge and Chrome. Made no difference. Temporarily turning off anti-virus and firewall made no difference either. Access on other in-house desktop Win 10) using same IP works fine.

At the moment only two domains are blocking me...dropbox and optumrx.

Your input is greatly appreciated.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for the additional info here. 

 

Just so we can also have a visual of this, can you send us a screenshot of how the sign in page appears for you?

  • HKelley's avatar
    HKelley
    Helpful | Level 6
    4 years ago

    Attached is a screenshot of the display after I click to Sign In from the home page. In other words, using my browsers (Edge or Chrome) and taking dropbox.com I am arriving at the site's homepage display. Clicking on sign-in (upper right button link) produces the result of this screenprint. Clicking on the resultant Sign Up link just toggles to Sign In...no other screen changes.

     

    In addition, if I right-click on the Dropbox app taskbar icon and click on the world globe icon to open Dropbox, I am logged into DB and have access. However, if I could sign out, I can not sign back in or change to another account I manage.

     

    Thank you for hanging in there with me on this issue.

     

     

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