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eweberGA's avatar
eweberGA
Explorer | Level 4
2 years ago
Solved

Lost Dropbox Quick Actions on Mac - "Make Available Offline", etc

Hello,   I'm on a MacBook Pro which is running the operating system, Sonoma 14.4   Starting a couple of weeks ago, I suddenly lost the ability to access the Dropbox desktop app "Quick Actions". I...
desktop
Mac
  • Jay's avatar
    Jay
    2 years ago

    Thanks for the information. I'd recommend checking with the support team directly for them to investigate this matter in more detail on their end.

eweberGA's avatar
eweberGA
Explorer | Level 4
2 years ago

Hello, unfortunately reinstalling didn't help. We tried it a couple of times and no luck.

xample's avatar
xample
New member | Level 2
2 years ago

Same, reinstall didnt work.  Also signed out and back into my account, this has made the problem worse and now non of my files are syncing on my computer, they are all online only even though ive selected certain folders to sync and i cant seem to get them to be available offline!

  • xample's avatar
    xample
    New member | Level 2
    2 years ago

    ive just gone into preferenced, sync and changed the location to my user folder and this has solved the issue.  I can now right click again.

  • eweberGA's avatar
    eweberGA
    Explorer | Level 4
    2 years ago

    My work around for this has been to literally drag the files themselves directly from the Dropbox app to my desktop - this forces the files to "sync" to my computer and from there I can review the files, rename, etc.

     

    Then once I'm finished with the files, I drag the files BACK into the Dropbox and by clicking into the Dropbox icon at the top of the screen...

     

     

    ...I access my preferences dropdown here...

     

     

    ...and access Manage Hard Drive Space. From there, I select the files that are "synced" to my computer and click "Move to Online Only"

     

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, xample! Glad to see that you managed to solve this on your end, great news! 

     

    Also, amazing job on the screenshots eweberGA!

     

    Can you also try these steps, and let me know how they turn out for you?

    • eweberGA's avatar
      eweberGA
      Explorer | Level 4
      2 years ago

      Hi Megan,

       

      I tried the steps listed for Extensions, but I didn't have a "Dropbox Finder Integration" option available - when I found the Extensions section, I only saw the following:

       

      I attempted unchecking each box then refreshing the Finder but the Dropbox App options still haven't appeared.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey eweberGA, can you also follow the steps shown here, perhaps?

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