Forum Discussion

TurquoiseWoman's avatar
TurquoiseWoman
Helpful | Level 6
3 years ago

Mac Desktop has a blank screen with no icons after upgrade to Monterey and Dropbox for macOS

Hi, apologies if this is not the correct location. I ugraded to Monterey recently, then almost immediately DB rolled out the new location on my iMac.  Not sure where the problem is, but on startup ...
desktop
Mac
Setting up the apps
TurquoiseWoman's avatar
TurquoiseWoman
Helpful | Level 6
3 years ago

Hi, I don't have backups turned on.  

 

I have now just taken my mac desktop items out of dropbox and they now reside in macintosh HD>user>name>desktop.  This desktop now appears on startup.  I do have another problem though, it appears that the new location of cloudstorage>dropbox (5-3-23 3/46pm) is not syncing properly. The online dropbox is not showing the same folders etc. that I am seeing in my desktop app.  The only way I can see the path is here:

If I click on select folders it shows the same folders etc. as it does on the website, which is wrong.

Thanks.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here, TurquoiseWoman.

 

The selective sync section will show you all the folders that are available and synced in your Dropbox folder and your account online, will also show you the files and folders that are actually synced to your Dropbox.

 

Can you check the sync status of the app for us? You can do so, by hovering over the Dropbox icon in your menu bar.

 

Let us know what you see and we'll go from there!

  • TurquoiseWoman's avatar
    TurquoiseWoman
    Helpful | Level 6
    3 years ago

    Sorry for my late reply, I thought I had already done it!  I have hovered over the dropbox icon and it still says syncing.  The online DB is still not updating.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      No worries! Does it just say syncing? And does it appear stuck like this?

       

      Or does it give you a number of remaining files as well?

      • TurquoiseWoman's avatar
        TurquoiseWoman
        Helpful | Level 6
        3 years ago

        No, it just says syncing and it does appear to be stuck.  It is still not syncing with DB online.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions