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Forum Discussion

jvfederico's avatar
jvfederico
Helpful | Level 5
4 years ago

Permissions Error upon Upgrade to Mac Monterey

I just updated to Mac OS Monterey on my MacBook Pro (Mid 2015) and now Dropbox doesn't work anymore. Specifically, I get an error message saying that Dropbox can't start because, "This is usually because of a permissions error." I tried uninstalling and reinstalling, I tried the advanced uninstall, I tried fixing permissions in the Dropbox app, and I tried ensuring that my user has the proper "read/write" access and nothing has worked. I would be super grateful to anyone who can help. 


Best,
Joseph Federico

  • Nancy's avatar
    Nancy
    3 years ago
    Thanks for sending over the requested screenshot, Michelle!

    Have you tried to perform an advanced reinstall, by any chance? 

    If not, please give that a go and let me know how it goes.

    Cheers.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    Hi jvfederico, thanks for posting today!
     
    Do you get an error log with the message about the permissions error, in a blue link?
     
    Have you changed the name of your home folder?
     
    This will help me to assist further!
    • jvfederico's avatar
      jvfederico
      Helpful | Level 5
      Hello Jay,

      Thank you for your response, I appreciate it. It seems I am not the only one to have this issue regarding upgrading to Monterey. I was able to dig through the Dropbox community better via a google search and found someone else who was able to solve this issue by going to Security & Privacy and giving Dropbox permissions in both Accessibility and Full Disk Access. This fixed it for me.

      https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Couldn-t-Start-Dropbox-macOS-Monterey/td-p/552876

      The above link will bring you to the thread where I found my solution. I hope it helps other people if they have the same problem.

      Best,
      Joey
      • shinbeth's avatar
        shinbeth
        Experienced | Level 13

        Access is already given. This is not the root of the issue. Still not working for many of us.

    • Erik Toussaint's avatar
      Erik Toussaint
      New member | Level 2

      Hi Jay, this is the log file I got:

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 138.4.2392
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
      bn.is_frozen: True
      machine_id: b6907f58-b55d-5c5a-b6f7-8898ce675d91
      pid: 1185
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='toussaint', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Toussaint', pw_dir='/Users/toussaint', pw_shell='/bin/zsh')
      effective_user_info: pwd.struct_passwd(pw_name='toussaint', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Toussaint', pw_dir='/Users/toussaint', pw_shell='/bin/zsh')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
      real_path='/'
      mode=0o40755 uid=0 gid=0
      parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/toussaint'
      appdata: '/Users/toussaint/.dropbox/instance1'
      real_path='/Users/toussaint/.dropbox/instance1'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      dropbox_path: '/Users/toussaint/Dropbox'
      real_path='/Users/toussaint/Dropbox'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
      mode=0o100755 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
      not found
      parent not found
      tempdir: '/var/folders/wp/yks3vym50xvdpqvhkbpfgds80000gn/T'
      real_path='/private/var/folders/wp/yks3vym50xvdpqvhkbpfgds80000gn/T'
      mode=0o40700 uid=501 gid=20
      parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
      File "dropbox/client/main.pyc", line 832, in wrapper
      File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
      File "dropbox/client/message_queue.pyc", line 313, in _wrapped
      File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
      File "dropbox/client/main.pyc", line 6094, in create_sync_engine
      File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
      File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
      File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
      File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
      File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
      nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Reading existing xattr |>> fgetxattr syscall: determined size |>> Permission denied"

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