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Forum Discussion
jvfederico
5 years agoHelpful | Level 5
Permissions Error upon Upgrade to Mac Monterey
I just updated to Mac OS Monterey on my MacBook Pro (Mid 2015) and now Dropbox doesn't work anymore. Specifically, I get an error message saying that Dropbox can't start because, "This is usually because of a permissions error." I tried uninstalling and reinstalling, I tried the advanced uninstall, I tried fixing permissions in the Dropbox app, and I tried ensuring that my user has the proper "read/write" access and nothing has worked. I would be super grateful to anyone who can help.
Best,
Joseph Federico
- Thanks for sending over the requested screenshot, Michelle!
Have you tried to perform an advanced reinstall, by any chance?
If not, please give that a go and let me know how it goes.
Cheers.
16 Replies
Replies have been turned off for this discussion
- Jay5 years ago
Dropbox Community Moderator
Hi jvfederico, thanks for posting today!
Do you get an error log with the message about the permissions error, in a blue link?
Have you changed the name of your home folder?
This will help me to assist further! - jvfederico5 years agoHelpful | Level 5Hello Jay,
Thank you for your response, I appreciate it. It seems I am not the only one to have this issue regarding upgrading to Monterey. I was able to dig through the Dropbox community better via a google search and found someone else who was able to solve this issue by going to Security & Privacy and giving Dropbox permissions in both Accessibility and Full Disk Access. This fixed it for me.
https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Couldn-t-Start-Dropbox-macOS-Monterey/td-p/552876
The above link will bring you to the thread where I found my solution. I hope it helps other people if they have the same problem.
Best,
Joey - shinbeth5 years agoExperienced | Level 13
Access is already given. This is not the root of the issue. Still not working for many of us.
- Joan P.64 years agoCollaborator | Level 8
Thanks. I had to go back into Preferences > Security & Privacy> unlock to be able to make changes >Accessibility and then separately to >Full Disk Access. It's working now.
- Erik Toussaint4 years agoNew member | Level 2
Hei Joan,
I'm afraid 'accesibility' is in may places on my iMac. I think I managed to unlock (clicked on the lock), but can't find the 'accesibility' option where I can indicate 'Full disk Access'. Where did you find it?
Cheers, Erik
- Erik Toussaint4 years agoNew member | Level 2
Hi Jay, this is the log file I got:
bn.BUILD_KEY: Dropbox
bn.VERSION: 138.4.2392
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: b6907f58-b55d-5c5a-b6f7-8898ce675d91
pid: 1185
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='toussaint', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Toussaint', pw_dir='/Users/toussaint', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='toussaint', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Toussaint', pw_dir='/Users/toussaint', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/toussaint'
appdata: '/Users/toussaint/.dropbox/instance1'
real_path='/Users/toussaint/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/toussaint/Dropbox'
real_path='/Users/toussaint/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/wp/yks3vym50xvdpqvhkbpfgds80000gn/T'
real_path='/private/var/folders/wp/yks3vym50xvdpqvhkbpfgds80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 832, in wrapper
File "dropbox/client/main.pyc", line 6623, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 313, in _wrapped
File "dropbox/client/main.pyc", line 6170, in _init_components_for_account
File "dropbox/client/main.pyc", line 6094, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 218, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 277, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 247, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 177, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 529, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 133, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> Reading existing xattr |>> fgetxattr syscall: determined size |>> Permission denied" - Jay4 years ago
Dropbox Community Moderator
Hi Erik Toussaint, you can find these settings by following these steps. - Erik Toussaint4 years agoNew member | Level 2
don't get it Jay. I do not understand why things suddenly do not work after updating my computer. I think it is too easy to blame apple.
- mikafox4 years agoExplorer | Level 4
I'm having the same problem. I tried to fix it by turning on Accessibility for Dropbox, but I can't even get Dropbox to show up in my Accessibility panel. Here is the error information:
bn.BUILD_KEY: Dropbox
bn.VERSION: 142.4.4197
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: f87dfb45-4512-54cc-9459-4a0b58cdc90a
pid: 997
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='michelle', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Michelle Pesce', pw_dir='/Users/michelle', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='michelle', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Michelle Pesce', pw_dir='/Users/michelle', pw_shell='/bin/bash')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Chiara', '_nsurlstoraged'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Chiara', '_nsurlstoraged'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/michelle'
appdata: '/Users/michelle/.dropbox/instance1'
real_path='/Users/michelle/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/h3/_mwq2h550v3gy34pw4c2_w2m0000gp/T'
real_path='/private/var/folders/h3/_mwq2h550v3gy34pw4c2_w2m0000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 483, in _try_register_host
File "dropbox/client/authentication/register_host_helper.pyc", line 949, in handle_changed_host_secret
File "dropbox/sync_root/helpers.pyc", line 367, in destroy_root_from_config
AssertionError
Aaaaannnndddd.... it says there is "invalid HTML" in this post so it evidently removed part of the error message before I can even post it. Hopefully there's enough there to help solve the problem. I'm so frustrated - please help!
- Nancy4 years ago
Dropbox Community Moderator
Welcome aboard our Community, mikafox!
Since I understand that there’s a part of your error message that may be missing, can you send me a screenshot of the full error log perhaps, so that I can take a look?
Besides that, I'd like you to clarify what's your device's exact OS.
Give me a shout, when you’ve got more info.
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