Couldn't Start Dropbox - macOS Monterey

[amiralin]

After installing the new macOS Monterey I am getting the below error 

Couldn't start Dropbox

This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below.

I tried to remove dropbox using instructions on the website and re-install using advance install and still see the error. 

bn.BUILD_KEY: Dropbox

bn.VERSION: 133.4.4089

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: 523bf589-eb29-56d6-9beb-1631aa56ce2b

pid: 1077

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/amirnathoo'

appdata: '/Users/amirnathoo/.dropbox/instance1'

         real_path='/Users/amirnathoo/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/amirnathoo/Dropbox'

              real_path='/Users/amirnathoo/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'

         real_path='/private/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 808, in wrapper

  File "dropbox/client/main.pyc", line 6497, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 307, in _wrapped

  File "dropbox/client/main.pyc", line 6030, in _init_components_for_account

  File "dropbox/client/main.pyc", line 5954, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 222, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked

  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 185, in __init__

  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

please assist

[Hannah]

Hey @amiralin, thanks for joining us on the Dropbox Community!

Can you try performing an advanced reinstall of the Dropbox app, to see if that helps?

Let me know how it goes.

[amiralin]

Hi Hannah,

Thank for your response. I already tried the advance re-install and still get the same error. 

Thanks,

Amir 

[Hannah]

Of course, Amir, thanks for the update here!

Can you take a look at this thread and try the steps that @andreabonato provided, to see if they help you too?

[TomW3]

HI Hannah... I am having the same problems and I have tried all the suggestions. Is the problem have to do with the upgrade to Monterey ?

[Hannah]

Hey @TomW3, thanks for the nudge here!

I'm afraid, we can't really say for sure why this might be happening.

However, if you already tried the steps in the hyperlinked thread and the advanced reinstall of the application and nothing worked, can I reach out to you via email?

I'd like us to look into this further. 

[TomW3]

Thank you - It appears that a few people are having this problem. Just to clarify - I tried the 'advanced reinstall' to the best of my ability.  It was clearly a 'advanced person' advanced reinstall.  Reminded me of owning a computer in the 1990's - and what we had to do to make them work - day in and day out. lol.

Do I have to give you my email here in these reply boxes?

[amiralin]

Hi, 

The below steps are what resolved it for me. It seems after installing the new macOs Dropbox needs permissions to access the files. The below steps resolved it for me for now.

go to Launchpad – Utility – Activity Monitor – Force Exit all Dropbox Instances

go to Settings – Security & Privacy ( Give Dropbox permissions in the following areas) 

• Accessibility – unlock and select Dropbox app
• Full Disk Access unlock and select Dropbox app

Hope the above resolves the issue for you. 

[TomW3]

IT WORKED!

THAT WAS IT! 

Not sure what 'that' was but that worked.

I have crossed paths with a Genius - without having to go to the Genus Bar. lol

Thank you so much.

[amiralin]

Glad that worked for you!