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Mac Desktop has a blank screen with no icons after upgrade to Monterey and Dropbox for macOS
Hi, apologies if this is not the correct location.
I ugraded to Monterey recently, then almost immediately DB rolled out the new location on my iMac. Not sure where the problem is, but on startup ...
Sorry for my late reply, I thought I had already done it! I have hovered over the dropbox icon and it still says syncing. The online DB is still not updating.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorNo worries! Does it just say syncing? And does it appear stuck like this?
Or does it give you a number of remaining files as well?
No, it just says syncing and it does appear to be stuck. It is still not syncing with DB online.
- Jay
Hi TurquoiseWoman, could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link?
I am a bit confused. I scrolled to the bottom of the link, it said you already have DB installed and my files are up to date. I downloaded the app again, but can't find it. It still says syncing in the menu bar, and the files on .com are still wrong.
I will be out of town until Saturday now. Can I come back to you when I return? Thank you for your help so far.
- Megan
Hi, back in town. Tried your solution as I said on Tues. but no joy. DB still says syncing and DB online. What will happen if I completely delete the desktop DB app and reinstall?
I have checked my events page and no activity since May 7th. I have tried to change the synced folders but the folders shown as available are not in the new location although under the Sync button the folder location shows as Users/***/Library/CloudStorage/Dropbox.
- Megan
Hey TurquoiseWoman, can you send us a couple of screenshots please?
One of the app's syncing status, and a second one showing the difference between your files online versus locally in your Dropbox folder?
Sorry, I have totally given up on DB. I have spent the entire weekend trying to sort it out. When I tried logging out and logging back in, I could not re-link my computer. I'm done. I have cancelled my subscription and moved my files out of DB. Thank you for your help anyway.
