Forum Discussion

Nick_S's avatar
Nick_S
Explorer | Level 3
3 years ago

Mac OS Ventura - wrong folders size

After accepting updated File Provider API (https://help.dropbox.com/en-en/installs/macos-support-for-expected-changes) and installing the latest beta build for Mac OS on Mac OS Ventura now I can't se...
desktop
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Nick_S, thanks for reaching out to us.

 

Can you let me know which version of the Dropbox app you have installed and what the sync status currently is?

 

You can hover over the Dropbox icon, to see this info.

 

Also, what kind of icons do the files in your Dropbox folder have next to them? Cloud icons?

 

Let me know and we'll go from there.

Nick_S's avatar
Nick_S
Explorer | Level 3
3 years ago

Hello and thanks, Hannah  for reply)

 

1. I have Dropbox 171.3.6135 installed with sync status "up to date"

2. I attached a screenshot with the icons view (for the files in offline and in online mode)

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update here, Nick!

     

    If you switch the files from online-only, to available offline, are you able to see the correct file sizes?

    • Nick_S's avatar
      Nick_S
      Explorer | Level 3
      3 years ago

      Hannah yes, after syncing them. But I'm asking not about the FILES, but about THE FOLDERS size.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Nick_S, thanks for the info, I'd recommend contacting the support team regarding this matter for them to investigate it further on their end.

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