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Forum Discussion
The Dropbox context menu isn't working on my Mac.
Application Affected
Dropbox context menu
Device
Macbook Pro 2019
Operating System/Browser (if using the web)
MacOS 15.7.3 (24G419)
Dropbox App Version (if using the app)
238.4.6305
Question or Issue
The Dropbox context menu is not working despite multiple attempts to resolve the issue. I have tried the following:
Quitting Dropbox, deleting all files, and relinking the account
Relaunching Finder
Running Terminal commands
Logging in with a different user profile
Restarting the system and related services multiple times
Update extensions
Thank you!
11 Replies
Replies have been turned off for this discussion
- Nancy
Dropbox Community Moderator
Thanks for posting on our forum today, evelynoliv!
When saying that the context menu isn't working on your Mac device, you mean that the options are missing, correct?
Can you please check this post and let me know if you followed these steps in order to relaunch your Finder?
Besides the context menu options, are you also unable to see syncing icons next to your files in the local Dropbox folder?
Keep me posted for more info.
Hi Nancy ,
I've tried this before but now I have tried leaving only Dropbox marked. Still not working.
Thank you!
- Walter
Thanks for the update on this evelynoliv - much appreciated.
If you happen to be running 3rd party apps on your computer, could you close them temporarily and let us know if this persists?
In case it does, please send us a screenshot of the options you get when you right click on your files in the Dropbox folder.
- Walter
Can you send us a screenshot of the app's status as shown in your menu bar as well evelynoliv?
Here it is Walter
- Walter
Thanks for the screenshots Evelyn.
Can you please confirm that you've granted Dropbox full disk access as outlined here?
If you did, you can try reinstalling the app and let us know how it goes.
Hi Walter,
There's no syncing problem. I can access all the documents. I tried to sync everything and also tried just syncing the folders I need (that's what I'm using now), both ways didn't work. I've also reinstalled the app multiple times, tried the advanced installing. I followed several other topics who got some sort of solution, but nothing is working.Thank you!
- Nancy
Thanks for all the details you’ve shared so far, evelynoliv!
I’ve gone ahead and logged you a ticket, since I’d like to investigate this further. Please provide me with the requested info and we’ll go from there.
Hi Nancy ,
Sorry, but I think I provided all the info you requested via email. Is there something missing to move forward?
Thank you!
