Forum Discussion

evelynoliv's avatar
evelynoliv
Explorer | Level 3
2 days ago

The Dropbox context menu isn't working on my Mac.

Application Affected Dropbox context menu Device Macbook Pro 2019 Operating System/Browser (if using the web) MacOS 15.7.3 (24G419) Dropbox App Version (if using the app) 238.4....
desktop
Mac
evelynoliv's avatar
evelynoliv
Explorer | Level 3
2 days ago

Hi Walter​,

There's no syncing problem. I can access all the documents. I tried to sync everything and also tried just syncing the folders I need (that's what I'm using now), both ways didn't work. I've also reinstalled the app multiple times, tried the advanced installing. I followed several other topics who got some sort of solution, but nothing is working.

Thank you!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 days ago

Thanks for all the details you’ve shared so far, evelynoliv! 

I’ve gone ahead and logged you a ticket, since I’d like to investigate this further. Please provide me with the requested info and we’ll go from there.

  • evelynoliv's avatar
    evelynoliv
    Explorer | Level 3
    2 days ago

    Hi Nancy​ ,

    Sorry, but I think I provided all the info you requested via email. Is there something missing to move forward?

    Thank you!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 days ago

      Thanks for the info you’ve sent over, evelynoliv! You don’t need to do or provide something else on your end for the time being.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions