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Forum Discussion

maddiecatania's avatar
maddiecatania
New member | Level 1
2 years ago

Syncing icons are missing from Dropbox folder in macOS Sequoia

hey! I have a new iMac with sequoia installed. I have the dropbox desktop app but it won't allow me to see the syncing symbols or right click and download. I know there is a setting in the privacy/se...
desktop
Mac
sync
OliverN's avatar
OliverN
Explorer | Level 3
10 months ago

Hi Hannah 
My current version is now 217.4.4417, and the issue persists.

Do you have other suggestions?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Sorry for jumping in, OliverN. Can you please follow these steps and let me know if they help? 

Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed, close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.

  • OliverN's avatar
    OliverN
    Explorer | Level 3
    10 months ago

    Hi Nancy
    I saw this suggestion on another post, and have tried it (and again just now). Problem is that I can go to system pref>Extensions, but I don't have a list with apps having permission to do Finder-stuff, as in an earlier OSX anymore. I only have a list of extension possibilities like Sharing and Finder etc., but can't open the Finder-option to see any apps. I only get a bunch of settings when clicking the Finder-option that I can turn on and off, like Rotate left, make PDF etc. No apps. So I can't do the steps. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hi OliverN, if you're not seeing these options, please contact the support team for them to investigate further.

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