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toysbyus's avatar
toysbyus
Helpful | Level 6
2 years ago
Solved

Mac Sonoma 17.2: Using the free Dropbox app as before BUT the menu bar icon has disappeared

Strange: I have been a member using the "free" Dropbox on my MacBook Pro r(now running Sonoma 17.2) for years. All of a sudden, the menu bar icon of Dropbox has disappeared. I have reinstalled the ap...
desktop
Install
Mac
Setting up the apps
  • toysbyus's avatar
    toysbyus
    2 years ago

    Walter and Hannah:

    You folks are geniuses! I just rebooted the MacBook Pro as asked and Dropbox icon now is visible on the menu bar where it usually was........I opened it and my files are all visible and the icon stays there now.....a very Merry Christmas and happy Holidays to you and Dropbox tech support!!!

toysbyus's avatar
toysbyus
Helpful | Level 6
2 years ago

Walter, back when I first installed Dropbox, it automatically oriented it self on my Mac computers and, until this most recent anomaly, it was always "there"...........being a young 76 as far as computers go, I usually just "fall" into the correct fix. Not this time apparently, though!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey toysbyus and merry Christmas to you too!

 

Since your issue is still unresolved, I suggest performing an advanced reinstall of the Dropbox application.

 

Note: This won’t affect or remove the files in your Dropbox folder.

 

To do this: 

  1. Save and quit all programs accessing files in the Dropbox folder.
  2. Follow the instructions for Mac devices in “How to run an advanced reinstall of Dropbox on your computer”.

 

Let us know how it goes!

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    2 years ago

    Thanks for checking back in, Hannah!

     

    I'll try this after lunch and report back. Re: getting older, my advice is not to do it. It's a losing battle.

     

    Seriously will report back to you with results of the advanced reinstall!

     

    Steve

  • toysbyus's avatar
    toysbyus
    Helpful | Level 6
    2 years ago

    Hello Hannah!

    Well no luck with Dropbox. In a nut shell, this is what I am seeing: until several minutes ago,I could not "quit" DB because there was no way to access settings/prefs. In the Applications folder in the Mac HD, there IS a DropBox appl. icon BUT I cannot drag it to the trash. When I double click on that icon, I DO see the DB icon in my upper menu bar . Selecting that icon then gives me an option to quit DB.....is this what I should try to do??? I fear that doing anything will make the menubar DB icon disappear, never to return.......Sorry to drive you crazy or appear confused......I've just never seen this anomaly before......

    • toysbyus's avatar
      toysbyus
      Helpful | Level 6
      2 years ago

      Several hours later, just woke the MacBook Pro up and, amazingly, the Dropbox icon is STILL visible in the menubar!! For how long, I cannot predict!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for keeping us updated, toysbyus!

         

        Hopefully, this time it sticks, but if not, please let us know.

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