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Carl8's avatar
Carl8
Helpful | Level 6
3 years ago
Solved

Mac Sonoma/conflicted copies and app isn't loading

Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...
desktop
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Mac
  • Carl8's avatar
    Carl8
    3 years ago

    Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked. 

     

    Hope this helps you and any others with a similar issue.

     

    Thanks again. 

Carl8's avatar
Carl8
Helpful | Level 6
3 years ago

Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked. 

 

Hope this helps you and any others with a similar issue.

 

Thanks again. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Carl8, thanks for sharing your experience and your fix!

 

And sorry to see you're having this issue, bcortier. 

 

Can you clarify if restarting the Dropbox app worked for you or not?

 

Have you tried any other troubleshooting steps for this?

  • bcortier's avatar
    bcortier
    Explorer | Level 3
    3 years ago

    Hi, no, restarting the dropbox app didn't resolve the issue. At the moment, I didn't restart my agent, so there is no synchro

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Can you clarify what you mean by that, bcortier?

       

      Do you mean that you currently have the Dropbox app closed?

      • bcortier's avatar
        bcortier
        Explorer | Level 3
        3 years ago

        yes, I doesn't restart the app

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