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Carl8's avatar
Carl8
Helpful | Level 6
3 years ago
Solved

Mac Sonoma/conflicted copies and app isn't loading

Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...
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  • Carl8's avatar
    Carl8
    3 years ago

    Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked. 

     

    Hope this helps you and any others with a similar issue.

     

    Thanks again. 

davidjeastman's avatar
davidjeastman
Explorer | Level 4
3 years ago

After Sanoma update on MacBook Air, every one of my shared folders created a conflicted copy, including folders shared with me.  Unfortunately, some of the sub folders and files remained in the original folders/sub folders, and some of them were "moved" to the conflicted copy folder(s).  The really bad news is the folder shared with me actually had some of it's content moved to my personal conflicted copy folder and is no longer part of the original folder.  Thus, the organization that shared the folder with me no longer has access to the moved folders/files.  I have thousands of files/folders that are either in the original location or the conflicted copy location, but neither location has everything.  I don't want to manually move everything back from the conflicted copy to the original.  How do I fix this???  PLEASE HELP!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi davidjeastman, have you tried the previous steps earlier in this thread to resolve this issue?

  • davidjeastman's avatar
    davidjeastman
    Explorer | Level 4
    3 years ago

    @Jay - Yes, but no luck. What’s really strange is that about two thirds of my files were moved from the original folder to the conflicted copy folder. I decided to manually move everything back to the original folders then delete the “CC” folders. Hopefully, it was a one-time glitch with the Sonoma update and won’t happen again.

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