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Carl8's avatar
Carl8
Helpful | Level 6
3 years ago
Solved

Mac Sonoma/conflicted copies and app isn't loading

Not sure if the two are related (Sonoma and the conflicted copies) but I opened my dropbox this morning (after installing Sonoma last night) and all my shared folders had been replaced with conflicte...
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  • Carl8's avatar
    Carl8
    3 years ago

    Hi Jay, I called Apple today and they advised me to create a new user profile and download the app there. It worked, so we isolated it to my main user profile. But in the end, I simply signed out of my dropbox account from the preferences tab, and then re-started the app. It worked. 

     

    Hope this helps you and any others with a similar issue.

     

    Thanks again. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for all this info, jordangamet, and sorry to see you're having this issue.

 

I assume that closing and relaunching the Dropbox app doesn't help, right?

 

Can you please confirm the location of the Dropbox folder on this particular computer? Is it ~/Library/CloudStorage?

jordangamet's avatar
jordangamet
Explorer | Level 3
3 years ago

I finally found a way to re install Dropbox app on my computer, using the advanced installation.

But nothing changed during that time on my files.

Here is the location of my dropbox folder. Nothing like Cloudstorage for my part.

 

Any solution yet ?

 

 

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