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Simple's avatar
Simple
Explorer | Level 4
3 years ago
Solved

MacBook Pro isn't syncing new content.

Hi, I have used Dropbox for a long time to jump between my to computers. It has always syncing so I always got access in the finder on the both computers to the files. Suddenly today it don’t syn...
desktop
Mac
  • Megan's avatar
    Megan
    3 years ago

    It might sound trivial, but can you try signing out of the app, then back in Simple? 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Simple, how are you today?

 

As a first step, can you check the syncing status on each of your MacBook Pro device? Once you do, let me know what it reports. 

 

You might also want to have a look at this Help Center article.

 

Let me know more!

  • Simple's avatar
    Simple
    Explorer | Level 4
    3 years ago
    Haven’t stand anything there in any time that I have tried to fix it.
    • Simple's avatar
      Simple
      Explorer | Level 4
      3 years ago

      This is what happens when I trying to open a file..

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the screenshot, Simple! 

         

        Can you please look at your menu bar (at the top part of your screen, close to your clock settings), and check if there’s a small Dropbox icon there?

         

        If there is, I’d like you to hover over it, and send me the app version you see. 

         

        After that, please click on it, and send me a screenshot of its syncing status.

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