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Forum Discussion
Issues with local files showing a cloud icon on Mac OS 26/Dropbox Beta Build 230.3.8686
I am using Macos 26 public beta and Dropbox Beta Build 230.3.8686 on my Imac. My Dropbox storage is on an external SSD.
All of the local files show a cloud with an ! in the middle. The message states “Cannot connect with helper app.”
I would appreciate any help.
Thanks,
Kyle
7 Replies
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- Walter
Dropbox Community Moderator
Hey kwarendorf - thanks for letting us know about this.
Just to make sure we're on the same page, could you send us a screenshot of how it looks on your end and clarify the app's status as shown in your menu bar?
Thank you!
Hi Walter,
I have attached screenshots of both the appearance of the files in Finder and the window that appears when I click on the Menu Bar icon. I have tried saving images from my local drive to a folder on Dropbox. I appears that the file is saved but the image does not appear in the Dropbox folder. It's like there is no connection between Dropbox and my iMac. I am unable to open any files that appear in the Dropbox folder.
I just tries deleting and reinstalling the desktop app. I received the following error. I have included the log info generated by clicking on the link.
bn.BUILD_KEY: Dropboxbn.VERSION: 229.4.5197bn.constants.WINDOWS_SHELL_EXT_VERSION: 83bn.is_frozen: Truemachine_id: 22a0c999-376d-50cd-94f0-36e1ba3627a8pid: 14408ppid: 1uid: 501user_info: pwd.struct_passwd(pw_name='kwarendorf', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Kyle Warendorf', pw_dir='/Users/kwarendorf', pw_shell='/bin/zsh')effective_user_info: pwd.struct_passwd(pw_name='kwarendorf', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Kyle Warendorf', pw_dir='/Users/kwarendorf', pw_shell='/bin/zsh')euid: 501gid: 20egid: 20group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])DYLD_LIBRARY_PATH: Nonecwd: '/'real_path='/'mode=0o40755 uid=0 gid=0parent mode=0o40755 uid=0 gid=0HOME: '/Users/kwarendorf'appdata: '/Users/kwarendorf/.dropbox/instance7'real_path='/Users/kwarendorf/.dropbox/instance7'mode=0o40700 uid=501 gid=20parent mode=0o40700 uid=501 gid=20dropbox_path: '/Volumes/Backup T9/.CloudStorage/Data/Dropbox'real_path='/Volumes/Backup T9/.CloudStorage/Data/Dropbox'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'mode=0o100755 uid=501 gid=20parent mode=0o40755 uid=501 gid=20trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'not foundparent not foundtempdir: '/var/folders/1t/svsswm8d5tj8f301yhz1zm4w0000gn/T'real_path='/private/var/folders/1t/svsswm8d5tj8f301yhz1zm4w0000gn/T'mode=0o40700 uid=501 gid=20parent mode=0o40755 uid=501 gid=20Traceback (most recent call last):File "desktop/dropbox/client/main.py", line 7112, in _setup_root_for_accountFile "desktop/dropbox/client/main.py", line 7446, in _get_root_for_accountFile "desktop/dropbox/sync_root/helpers.py", line 610, in get_root_for_accountFile "desktop/dropbox/foundation/futures/basic.py", line 932, in resultFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrapFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_innerFile "desktop/dropbox/db_thread.py", line 100, in runFile "<string>", line 1, in _x__db_thread__sleep_threadFile "desktop/dropbox/db_thread.py", line 39, in set_name_and_runFile "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in runFile "desktop/dropbox/foundation/runtime/__init__.py", line 730, in decoratedFile "desktop/dropbox/foundation/futures/sleep/__init__.py", line 168, in _runFile "desktop/dropbox/foundation/futures/basic.py", line 749, in set_resultFile "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_postFile "desktop/dropbox/foundation/futures/basic.py", line 1112, in _stage1File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callbackFile "desktop/dropbox/foundation/futures/helpers.py", line 527, in <lambda>File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1294, in _get_mount_pathdropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/NSFPExternal-21970951-91E8-4EFF-AFBF-EA52E187B4D1’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/NSFPExternal-21970951-91E8-4EFF-AFBF-EA52E187B4D1’., NSUnderlyingError=0x8a6c10660 {Error Domain=NSFileProviderErrorDomain Code=-2012 "(null)"}}- Jay
Hi KJWSr, just for clarification, are you the same user as kwarendorf, meaning you have two separate Dropbox accounts?
Hi Jay,
I am. I realized that I had set up a Test account to confirm the use of external drives. I just deleted that account. I should have only one remaining account, pointed to [Removed as per Community Guidelines]
- Jay
Thanks for the update. Regarding your recent query, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
OK, thanks.
