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obsidianspider's avatar
obsidianspider
Explorer | Level 4
6 months ago

macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.

I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above...
desktop
Error Messages
Mac
obsidianspider's avatar
obsidianspider
Explorer | Level 4
6 months ago

Right now it's version 227.4.4774, but I noticed the problem with the last few updates.

When the problem is occurring, files are not syncing. New files placed in the Dropbox folder when the problem is happening have a little cloud icon with an exclamation point (!) in it.

After I reboot my Mac the error message is gone and all files sync as they should.

The problem just happened today and I already rebooted, so I won't be able to recreate the issue until the next software update, but I can post a screenshot then.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey obsidianspider, thanks for the speedy reply! 

I'd definitely appreciate it if you had the patience to wait, and provide me with a screenshot when this reoccurs. 

Also, one more thing to keep in mind: if you see the same message again, try searching for the Dropbox desktop app on your Mac's applications to see if it comes up with any results. 

  • obsidianspider's avatar
    obsidianspider
    Explorer | Level 4
    6 months ago

    Thanks for being so response. I'd be happy to get screenshots and double-check that Dropbox shows up in the Applications folder the next time the problem shows up. Based on past automatic updates I'm guessing it will be a few weeks until the next one comes through. 

    Maybe in the interim someone else will see this and can share their own screenshots.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Keep us posted anyhow obsidianspider 

      Until then, take care! 

      • Ken74's avatar
        Ken74
        New member | Level 2
        6 months ago

        Same problem here.  Dropbox app syncing status says "Your files are up to date".  The Dropbox app does appear in the applications folder.  As the OP described the cloud icon next to a newly copied file has an exclamation point in it and the file does not appear on my Dropbox account.  At the top of the finder window it says it can't find the Dropbox app.

        To fix the issue rather than rebooting if I just quit the Dropbox app and then reopen the Dropbox app things work fine again.

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