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obsidianspider's avatar
obsidianspider
Explorer | Level 4
6 months ago

macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.

I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above...
desktop
Error Messages
Mac
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Keep us posted anyhow obsidianspider 

Until then, take care! 

Ken74's avatar
Ken74
New member | Level 2
6 months ago

Same problem here.  Dropbox app syncing status says "Your files are up to date".  The Dropbox app does appear in the applications folder.  As the OP described the cloud icon next to a newly copied file has an exclamation point in it and the file does not appear on my Dropbox account.  At the top of the finder window it says it can't find the Dropbox app.

To fix the issue rather than rebooting if I just quit the Dropbox app and then reopen the Dropbox app things work fine again.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Sorry to hear the same thing is happening to you too, Ken74.

    Do you mind sending over a full screenshot of what you see in your computer’s Dropbox folder, so that I can investigate this further? 

    Besides the .jpg file that’s not currently syncing, do you see the cloud icon with the exclamation mark for any other types of files?

    • kidhkgg's avatar
      kidhkgg
      Explorer | Level 4
      6 months ago

      I have the same problem. On Finder window, it appears "The application "Dropbox" could not be found". My dropbox is running but not syncing. I do not see the green check icons, but I do see the cloud icon with the exclamation mark for those files that is not being synced. This is resolved by quitting Dropbox and re-lauching. But it comes back after a few sleep-wakeup cycles. This problem started several weeks ago.

      I'm on M3 Macbook air with MacOS 15.5. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        Sorry to hear you’re having the same issue, kidhkgg. Besides restarting the Dropbox app, did you also try reinstalling it and it didn’t help?

        Does your desktop app report that it’s up to date, or does it show a different syncing status?

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