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Forum Discussion

PaulSon's avatar
PaulSon
Helpful | Level 6
3 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
desktop
Dropbox Plus
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey guys, I hope you're all doing well, and sorry to hear about that! 

 

Have you taken a look at this Help Center article for possible reasons why this might be happening and how to tackle it?

 

Also, SwampYankee, could you confirm the Dropbox version you're using on your end, please? 

 

Could you let us know what processor you're using, and the total amount of RAM on your machine?

 

Keep me posted, and we'll take it from there!

fibble's avatar
fibble
New member | Level 2
3 years ago

I'm also having this issue. Seems like a lot of people are. Please fix this. I need to be able to rely on my software.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there roundcolour, fibble & Tevald - thanks for flagging this with us.

     

    Could you all please clarify the version of the Dropbox desktop app installed on the affected devices? 

     

    Also, is the app 'up to date' or still syncing your files perhaps? 

     

    Any additional information or screenshots are more than welcome! 

    • Tevald's avatar
      Tevald
      Explorer | Level 4
      3 years ago

      Hello Walter,

      Under "General" it states: v186.4.6207

       

      It is syncing files although all files are up todate.

       

      I am using a MacBook Pro 2019 - 2,3 GHz 8-Core Intel Core i9 - Sonoma 14.1 (23B74).

       

      The problem started yesterday 7th november around 11:00 CET.

       

      Thanks

      Tony

    • roundcolour's avatar
      roundcolour
      Explorer | Level 4
      3 years ago

      Version is v186.4.6207

      In my case seems to sync normally, but when it syncs it uses a lot of processor power, ramping up the fans on my i9 Intel iMac 5k with 32Gb Ram.

      Once is synced the fans go down to quiet. This wasn't happening in Monterey, it was quiet all the time.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the additional info, Tevald and roundcolour.

         

        Can you please confirm that Dropbox has full disk access, using the steps here?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Happy to hear that, roundcolour!

     

    If the issue returns or if you have other questions, let us know.

     

    Cheers!

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