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Forum Discussion

PaulSon's avatar
PaulSon
Helpful | Level 6
3 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
desktop
Dropbox Plus
Mac
fibble's avatar
fibble
New member | Level 2
3 years ago

I'm also having this issue. Seems like a lot of people are. Please fix this. I need to be able to rely on my software.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there roundcolour, fibble & Tevald - thanks for flagging this with us.

 

Could you all please clarify the version of the Dropbox desktop app installed on the affected devices? 

 

Also, is the app 'up to date' or still syncing your files perhaps? 

 

Any additional information or screenshots are more than welcome! 

  • Tevald's avatar
    Tevald
    Explorer | Level 4
    3 years ago

    Hello Walter,

    Under "General" it states: v186.4.6207

     

    It is syncing files although all files are up todate.

     

    I am using a MacBook Pro 2019 - 2,3 GHz 8-Core Intel Core i9 - Sonoma 14.1 (23B74).

     

    The problem started yesterday 7th november around 11:00 CET.

     

    Thanks

    Tony

  • roundcolour's avatar
    roundcolour
    Explorer | Level 4
    3 years ago

    Version is v186.4.6207

    In my case seems to sync normally, but when it syncs it uses a lot of processor power, ramping up the fans on my i9 Intel iMac 5k with 32Gb Ram.

    Once is synced the fans go down to quiet. This wasn't happening in Monterey, it was quiet all the time.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the additional info, Tevald and roundcolour.

       

      Can you please confirm that Dropbox has full disk access, using the steps here?

      • roundcolour's avatar
        roundcolour
        Explorer | Level 4
        3 years ago

        Thank you for your reply Hannah, I checked and Dropbox wasn't listed in the full disk access, I added manually.

        Also in Dropbox preferences I changed the Network/Bandwidth/Upload rate settings from Limit automatically to Don't limit. 

        The fans don't ramp up as much now, they do a bit when syncing but syncing is now much faster.

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