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Forum Discussion

PaulSon's avatar
PaulSon
Helpful | Level 6
3 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
desktop
Dropbox Plus
Mac
roundcolour's avatar
roundcolour
Explorer | Level 4
3 years ago

Version is v186.4.6207

In my case seems to sync normally, but when it syncs it uses a lot of processor power, ramping up the fans on my i9 Intel iMac 5k with 32Gb Ram.

Once is synced the fans go down to quiet. This wasn't happening in Monterey, it was quiet all the time.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info, Tevald and roundcolour.

 

Can you please confirm that Dropbox has full disk access, using the steps here?

  • roundcolour's avatar
    roundcolour
    Explorer | Level 4
    3 years ago

    Thank you for your reply Hannah, I checked and Dropbox wasn't listed in the full disk access, I added manually.

    Also in Dropbox preferences I changed the Network/Bandwidth/Upload rate settings from Limit automatically to Don't limit. 

    The fans don't ramp up as much now, they do a bit when syncing but syncing is now much faster.

  • Tevald's avatar
    Tevald
    Explorer | Level 4
    3 years ago

    Thank you - it was not - it is now but the problem persist. Still the fan runs high and it is syncing although there is nothing to sync.  My setting for bandwith was already "dont limit".
    Sorry... and please help

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry to hear the issue persists, Tevald. Have you taken a look at all the possible reasons that may be causing this here? 

       

      Let me know if anything seems to apply for you.

      • Tevald's avatar
        Tevald
        Explorer | Level 4
        3 years ago

        Nope - none apply - and mind the fact that I have been running Dropbox problem free for years on this mac and with Sonoma since it came out - the problem only started yesterday. 

        Please help a brother out here! 

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