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PaulSon's avatar
PaulSon
Helpful | Level 6
3 years ago

MacOS Sonoma 14.1 constant high CPU by process DropboxFileProvider

I'm using the latest version of Dropbox (v186.4.2607) on my MacBook Pro (2,4 GHz 8-Core Intel Core i9) that is running macOS Sonoma 14.1. Lately I've noticed that Dropbox is having a high cpu (150 -...
desktop
Dropbox Plus
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info, Tevald and roundcolour.

 

Can you please confirm that Dropbox has full disk access, using the steps here?

Tevald's avatar
Tevald
Explorer | Level 4
3 years ago

Thank you - it was not - it is now but the problem persist. Still the fan runs high and it is syncing although there is nothing to sync.  My setting for bandwith was already "dont limit".
Sorry... and please help

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to hear the issue persists, Tevald. Have you taken a look at all the possible reasons that may be causing this here? 

     

    Let me know if anything seems to apply for you.

    • Tevald's avatar
      Tevald
      Explorer | Level 4
      3 years ago

      Nope - none apply - and mind the fact that I have been running Dropbox problem free for years on this mac and with Sonoma since it came out - the problem only started yesterday. 

      Please help a brother out here! 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for checking, Tevald. Can we log a ticket for you, and email you to this address? 

         

        This way, we can see details of your Dropbox account, and investigate the issue.

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