Forum Discussion

maritimeseven's avatar
maritimeseven
Explorer | Level 4
8 years ago

ManagedClient process consumes so much memory it causes a kernel panic

Starting about a month ago, the macOS Dropbox app has started consuming an abnormal amount of memory by way of the ManagedClient process. It'll climb to over 10GB of memory (not disk space) and event...
desktop
Error Messages
Mac
Setting up the apps
Tim P.9's avatar
Tim P.9
New member | Level 2
7 years ago

I noticed that a new ManagedClient thread was running after starting the reinstalled version, and it was consuming about a 100KB every couple of seconds. 

I also noticed that a lot of the files on my sync'ed folder locally were not showing up correctly.  text files couldn't be cat'ed out on the command line or opened in a text editor even though the size of the files show correctly on my mac, and the files on the cloud are correct. 

Only a couple of recent files that I've put into Dropbox from that client are valid. all older files are corrupted. 

I'm going to leave the local environment in this state and interact with the cloud as I need files for a little bit and see if you guys want any more info. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the report Tim P.9.

As you've done some troubleshooting already - great job by the way - I'll have to ask you to try to repro this issue on a brand new OS profile on your Mac device to see if this is somehow related to your user profile.

To do this, please create a brand new local Operating System user profile with administrator rights in which we'll try to reproduce the behavior, by following these steps: 

http://support.apple.com/kb/PH18891   

Once the new user profile is created, please log in to this new user profile and install the latest version of Dropbox from here:  

https://www.dropbox.com/downloading?build=85.4.155&plat=mac&type=full 

Enter your username and password when prompted.

During the installation process you can use Selective Sync preferences to download only some of the folders that your account has in order to test how the application behaves in this newly created profile.

If you were not able to run the Dropbox desktop application correctly without ManagedClient in the newly created profile, please let me know Tim!

Oh, and welcome to our Community :penguin:

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