Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

Jens_sap's avatar
Jens_sap
Explorer | Level 4
5 years ago
Solved

Memory Usage - even when Dropbox is doing nothing

Hi, i have been using Dropbox for years and i am very satisfied.

 

I was noticing that Dropbox uses a relative high amout of memory even when the application was doing nothing.

My Dropbox-folder contains 667 files and 100 folders using 574MB.

 

This article high-cpu-usage mentions reasons for high CPU/RAM usage, but 1/4 GB of memory when doing nothing and a low number of files - is that ok ?

 

I spotted this behaviour when investigation the same issue with Microsoft Teams - Teams - High memory usage 

 

Below is a screenshot of my joblist.

 

Any opinions on this behaviour ?

 

BR

Jens

desktop
Setting up the apps
Windows
  • Walter's avatar
    Walter
    5 years ago
    I see; thanks for keeping us in the loop, Jens. 

    If you're still having issues with this, you may need to reach out to your IT department directly for further assistance. 

    Let us know of any updates!

9 Replies

Replies have been turned off for this discussion
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Hi there Jens_sap, let's see what we can find. 

    Could you check how many files you have syncing in your Dropbox folder?

    Also, have you noticed the activity increase when other third party apps are running as well, like any security software or antivirus?

    Give me a shout whenever you have a moment to check this out, thanks!
  • Jens_sap's avatar
    Jens_sap
    Explorer | Level 4
    5 years ago

    Hi there.

     

    As stated in my first message my Dropbox folder holds now 660 files in 99 folders (did a little clean up yesterday)

     

    Antivirus/Security is from Cisco and it also takes a lot of ressources, but nothing compared to Chrome and the abominable Teams :-)

     

    I have attached a fresh shot fom today when the pc is almost idle. 

     

    No scannings are active.

     

     

     

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Out of curiosity, is there another OS profile that you could check this out on?
  • Jens_sap's avatar
    Jens_sap
    Explorer | Level 4
    5 years ago

    OS Profile ?

     

    Please enlighten me.

     

    BR

    Jens

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    If you're not familiar with creating a new Operating System profile, you may want to search for exact steps -according to your computer's OS- on the internet Jens_sap.

    Let us know how you get on!
  • Jens_sap's avatar
    Jens_sap
    Explorer | Level 4
    5 years ago

    Sorry, on my company pc on which the phenomenon exists it is not possible to create a new profile.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    I see; thanks for keeping us in the loop, Jens. 

    If you're still having issues with this, you may need to reach out to your IT department directly for further assistance. 

    Let us know of any updates!
  • McSpeedmouse's avatar
    McSpeedmouse
    Helpful | Level 5
    3 years ago

    Same problem here... What was the solution to the problem finally? - Seems more users have his problem, also on other OSses when I browse this forum...

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!