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Forum Discussion

YousifGarabet's avatar
YousifGarabet
Helpful | Level 6
6 years ago
Solved

Microsoft Word file (.docx) Online will not open in Edge and chrome on Dropbox on my windows

   
desktop
Setting up the apps
  • YousifGarabet's avatar
    YousifGarabet
    6 years ago

    Dear Walter Lusil  thanks for your help 
    toady I opened and suddenly it opens normally without touching any thing 
    thanks 😘

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi YousifGarabet; welcome to our Community and happy Monday!

 

Can you please check if you get the same results after clearing your browser's cache, on another browser or an incognito window with no extensions or plugins running? 

 

If this persists, could you let me know which app is your default one for opening this kind of files as shown within your account's Connected Apps tab online? 

 

Thanks a bunch! 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey YousifGarabet, thanks for the additional information! 

 

Out of curiosity, do you see the relevant app being listed under your Connected Apps on the website?

 

If you do see it, have you tried disconnecting and reconnecting it again? 

 

Let us know how it goes, cheers!

  • YousifGarabet's avatar
    YousifGarabet
    Helpful | Level 6
    6 years ago

    Dear Lusil I only have Word for web and google docs 

    • YousifGarabet's avatar
      YousifGarabet
      Helpful | Level 6
      6 years ago

      Dear Walter Lusil  thanks for your help 
      toady I opened and suddenly it opens normally without touching any thing 
      thanks 😘

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        That's great to hear, YousifGarabet!

         

        If anything else comes up in the future, don't hesitate to get back to us. 

         

        In the meantime, I hope you have a lovely day ahead!

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