We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

JackAubrey's avatar
JackAubrey
Helpful | Level 5
7 years ago
Solved

Moved to "D" drive from "C" but files are still on C drive.

I want to  move my Dropbox folder from "C" SSD drive which is out of room to my "D" drive. Followed the directions and was able to get it over to the "D" drive but the "C" folder still exists. So it looks like it copied? How do I delete the "C" Dropbox version? 

desktop
Setting up the apps
Storage space
sync
  • JackAubrey's avatar
    JackAubrey
    7 years ago

    Brainfart!!!! It did delete. The icon is for the D drive and not C. It shows in the sidebar menu - Ithought it would delete from there too. Anyways a proper look at my C drive shows all Dropbox files and Dropbox deleted. Thanks. Sorry for the false alarm. 

10 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi Jack, if the Dropbox folder on drive D:\ has all the sync icons there, and the old folder on C:\ doesn’t, then you should be able to safely delete the folder on C:\.
     
    Also, you can confirm in the Dropbox desktop application itself to see what the official location of the Dropbox folder is.
     
    Hope this info helps!
  • JackAubrey's avatar
    JackAubrey
    Helpful | Level 5
    7 years ago

    I'm seeing the green checks next to the Dropbox folder on both the "C" and "D" drive. I want to remove the "C" drive version. Delete does not seem to be an option.... it's greyed out. Help? Can I uninstall just the "C" version?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    If there’s a lot of files in your account, it might still be copying the files over. Can you confirm if the folders are both the same size?
     
    Also, what does the Dropbox desktop application say for the current folder location?
  • JackAubrey's avatar
    JackAubrey
    Helpful | Level 5
    7 years ago

    123 GB shown for both folders. Yes there are alot of files.... And the current folder location reads the "D" drive which is where I want it. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    If this is the case, then you should be able to delete the C:\ folder.
     
    If you’d prefer to be cautious, try renaming the folder in C:\ and see if the Dropbox desktop application brings up any error messages.
  • JackAubrey's avatar
    JackAubrey
    Helpful | Level 5
    7 years ago

    Still not working. If I try deleting a folder from the C drive version it also deletes it from the D drive. The reason I'm trying to move it to the D drive is to free up space on my SSD drive. Doesn't do me any good if I can't get rid of the C version.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    If somehow both the C:\ and D:\ are syncing to the same Dropbox account, we’ll need to investigate this further. 
     
    Would it be okay if we reach out to the email address associated with your forum profile?
  • JackAubrey's avatar
    JackAubrey
    Helpful | Level 5
    7 years ago

    Brainfart!!!! It did delete. The icon is for the D drive and not C. It shows in the sidebar menu - Ithought it would delete from there too. Anyways a proper look at my C drive shows all Dropbox files and Dropbox deleted. Thanks. Sorry for the false alarm. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    No worries, I’m glad we managed to sort this out! Enjoy your week ahead. :)

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content