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My Dropbox desktop app was updated on my Windows device. Now I can't tell if my content is synced.
OK, so the day I dreaded seems to have finally come.
Dropbox rolled out its "new appearance model" to production, bringing the end of the era of status icons overlaid on program icons and, instead,...
Anyway, moving the "affected" child folders in and out of Dropbox changed their status to "Always available on this device" - which is great, as that was the intention.
However, the parent folders still did not change their status from "Sync pending" even when the child folders were moved out, nor when they were moved back in.
Frankly, if the last resort is to opt out of the "Dropbox for Windows updates" which disables the purpose of this new update then I guess that just eliminates the need for having the said update in the first place.
I would have preferred to have been able to troubleshoot this issue more thoroughly with actual verbose logging and not just relying on what's displayed in Windows Explorer or the app's Activity Log when you right-click on the tray icon.
On another note, the said update itself should have even respected all the existing sync settings for all folders and items when it installed but instead it re-downloaded to disk all folders and items that were originally marked as "Online-only". Fortunately, there was enough physical disk space to accommodate what happened and had to redo granular sync settings, but it shouldn't have been necessary.
So, 2 weeks have passed and here's an update to the issue I've encountered (parent folder "Public" stuck at sync pending) - it is still stuck at that status, even when everything under it is synced.
Also, as of now, after having a few files update (all of them just a few MB in size) some of them are also now stuck at sync pending - even if they've supposedly synced as per the "Your activity" tab.
Just to point out, total number of files configured to sync on this desktop is just a little above 5K - which is significantly less than the supposed 300K+ (?) file count where the app is assumed to encounter "performance issues".
In summary, it seems to be getting worse.
- Jay
Dropbox Community Moderator
Hi dbugz, thanks for the update. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
