Forum Discussion

Athena3000's avatar
Athena3000
Explorer | Level 3
8 months ago

My external drive was disconnected while backing up, and now I can't resume the process.

I started a backup with an external drive, but it was accidentally disconnected in the middle of the backup. Now, Dropbox says it's a complete backup and is not. When I plug in the drive, it's not re...
Dropbox Backup
Mac
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hi jhedleyj​, and welcome to our Community! 

As a first step, can you check your backups page online, to see if your external drive appears as active and connected there?

Also, can you hover over your Dropbox icon locally on the device, and let me know what the sync status of the app is and which version you're currently using?

Keep me posted, and we'll take it from there!

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