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JeeBee's avatar
JeeBee
New member | Level 2
3 years ago
Solved

My new mac isn't syncing with Dropbox and I can't see the Dropbox icon on the menu bar.

Not sure if this is the right subject area, but I need some help please?   Been using DropBox for a few years now. Currently have an old Imac, an old MacBook Air running (Sierra) and a new MacBoo...
desktop
Dropbox Basic
Mac
sync
  • Megan's avatar
    Megan
    3 years ago

    Hi JeeBee, let's jump into this! 

     

    So, you mentioned that you came across some syncing issues, on your new MacBook air. 

     

    Is it safe to assume that any changes, or additions you make inside the Dropbox folder, on that particular device, you don't see these changes reflected online either? 

     

    It's rather odd that you don't see your Dropbox icon on your menu bar too. Have you tried re-installing the app using this link? 

     

    Keep me posted, and we'll take it from there!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JeeBee, let's jump into this! 

 

So, you mentioned that you came across some syncing issues, on your new MacBook air. 

 

Is it safe to assume that any changes, or additions you make inside the Dropbox folder, on that particular device, you don't see these changes reflected online either? 

 

It's rather odd that you don't see your Dropbox icon on your menu bar too. Have you tried re-installing the app using this link? 

 

Keep me posted, and we'll take it from there!

  • JanS's avatar
    JanS
    Explorer | Level 4
    3 years ago

    On my MacBook Pro the dropbox icon now appears on the left hand side of the Finder window/box. This change happened when I updated the app last week.

  • JeeBee's avatar
    JeeBee
    New member | Level 2
    3 years ago

    Thank you! Sometimes it's something simple that causes MAJOR problems. I re-installed and that sorted it. YAY! I truly appreciate your help, thanks so much!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi JanS, how are you today?

       

      Can you send us a screenshot, in order for us to have a visual of this too? 

       

      And JeeBee, don't even mention it, I am glad I could help. If you need anything else, I'll be one post away. 😊

      • JanS's avatar
        JanS
        Explorer | Level 4
        3 years ago

        I hope this screen shot works. You'll need to scroll down to see it all.

         

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