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JeeBee's avatar
JeeBee
New member | Level 2
3 years ago
Solved

My new mac isn't syncing with Dropbox and I can't see the Dropbox icon on the menu bar.

Not sure if this is the right subject area, but I need some help please?   Been using DropBox for a few years now. Currently have an old Imac, an old MacBook Air running (Sierra) and a new MacBoo...
desktop
Dropbox Basic
Mac
sync
  • Megan's avatar
    Megan
    3 years ago

    Hi JeeBee, let's jump into this! 

     

    So, you mentioned that you came across some syncing issues, on your new MacBook air. 

     

    Is it safe to assume that any changes, or additions you make inside the Dropbox folder, on that particular device, you don't see these changes reflected online either? 

     

    It's rather odd that you don't see your Dropbox icon on your menu bar too. Have you tried re-installing the app using this link? 

     

    Keep me posted, and we'll take it from there!

ReRe2's avatar
ReRe2
New member | Level 2
12 months ago

That icon in the menu links to the Dropbox folder. But when I go to Applications folder/Dropbox app icon, it ALSO links to the Dropbox folder. And there is no icon in the menu bar. How can I open the APP?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey ReRe2 - sorry to hear you're having issues with this.

    If this persists after rebooting your computer, could you send us a screenshot of how your menu bar looks so that we can have a visual too?

    Also,  what is your computer's exact OS version? Have you tried reinstalling the Dropbox desktop app since you first noticed this? 

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