Forum Discussion

Fredrik_P's avatar
Fredrik_P
Helpful | Level 5
29 days ago
Solved

My Windows 11 desktop app is crashing after renaming files I've synced from the mobile app.

Application Affected Dropbox desktop Client Device PC Operating System Windows 11 Dropbox App Version  237.4.5655 Question or Issue App crash during sync. Step by ste...
desktop
Error Messages
Mobile
windows
  • Fredrik_P's avatar
    Fredrik_P
    28 days ago

    Hello

    It seems like it is working again now. Didn't reinstall or anything.

    Best regards,
    Fredrik

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
29 days ago

Thanks for your post, Fredrik_P! Let’s have a look into this. 

First off, can you try renaming an existing Dropbox file via your desktop app (one that you haven’t uploaded via the mobile app on your phone) and let me know what happens then? Does the Dropbox app still crash? 

Is this happening only when renaming files? Have you tried taking another action on your Dropbox files (like moving them to a different location within your Dropbox folder) and the Dropbox app doesn't crash then? 

Other than that, I'd like a screenshot of any error messages that you're getting.

Finally, have you restarted your device in the meantime and the issue still persists? 

Keep me posted for any progress.

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